Customer Service Policy

Effective Date: Applicable to all orders and customers of our official website
Purpose
This Customer Service Policy is formulated to provide clear, transparent, and standardized service guidelines for all customers shopping on our official website. It covers order processing, shipping & delivery, tariff & freight rules, return & refund policies, transaction currency, and customer support channels. Our brand adheres to the service tenet of customer priority, integrity, and transparency, committed to providing every American customer with a safe, convenient, worry-free, and high-quality shopping experience. All service rules comply with local consumer protection standards in the United States, ensuring fair and standardized protection of every customer’s legitimate rights and interests.

1. Order Processing & Shipping Policy

All orders placed on our official website will enter the standardized processing queue immediately after successful payment confirmation. We guarantee a 1–3 business days order processing and shipping cycle. Our professional warehouse team will complete order verification, product inspection, packaging, and outbound delivery within the stipulated time.
We strictly control every shipping link: all products will be inspected for appearance, quality, and integrity before packaging to ensure that the goods delivered to customers are free from quality defects, damage, or missing parts. We adopt safe and environmentally friendly packaging materials to avoid extrusion, damage, or dirt during international transportation. Orders placed on weekends and official U.S. holidays will be processed sequentially on the next working day, which will not affect the overall logistics timeliness significantly.

2. Delivery Time & Logistics Rules

We cooperate with stable and mature global cross-border logistics channels specially adapted for the U.S. market. After the order is shipped out from the warehouse, the estimated delivery time to the United States is 6–12 business days. The specific arrival time is subject to the actual logistics transit situation and local distribution efficiency in the United States.
During the logistics transportation process, customers can track the latest logistics status in real time through the order tracking number provided by our system. In case of minor delays caused by objective factors such as logistics peak seasons, local customs inspection, and weather conditions, we will take the initiative to follow up on the logistics progress and provide customers with timely feedback. We strive to ensure stable, efficient, and predictable delivery services for every order.

3. Free Shipping & Tariff Undertaking Policy

To bring customers the most cost-effective shopping experience, our brand implements a full-site global free shipping policy for all products. There is no order amount threshold, no hidden shipping fees, and no additional logistics surcharges. All customers can enjoy free global delivery services for any order placed on our official website.
In order to completely eliminate customers’ cross-border shopping worries, our brand fully undertakes all tariffs, customs duties, and any other additional customs-related fees incurred during international transportation. Customers do not need to bear any extra costs in the whole process of order payment, transportation, and customs clearance. All hidden expenses and tariff risks are borne entirely by our brand. This policy ensures that the price displayed on the website is the final consumption price for customers, realizing zero additional cost shopping.

4. Return Policy (60-Day Return Window)

We provide a customer-friendly and generous after-sales return service. All products purchased on our official website enjoy a 60-day free return policy. The return period is calculated from the date when the customer successfully receives the goods.
Within the valid 60-day return period, customers can apply for return service for the following reasonable reasons: product quality problems, product damage during transportation, incorrect product size or style mismatch, unsatisfactory product experience, and other non-artificial quality problems. All return applications will be reviewed and processed by our professional after-sales team in a timely manner.
Return Notes: Returned products need to keep intact unused status, complete original packaging, and no artificial damage, so as to ensure the smooth progress of return verification. We adhere to a humanized review standard and will fully protect the legitimate shopping rights and interests of customers on the premise of complying with the rules.

5. Refund Policy (5–10 Working Days Refund Cycle)

After we receive and complete the verification of the returned goods and confirm that the returned products meet the return standards, we will initiate the official refund procedure immediately. Our brand guarantees thatall refunds will be completed within 5–10 working days.
The refund will be returned to the customer’s original payment account in full. The whole refund process is transparent, standardized, and efficient, with no deduction of fees, no delayed processing, and no arbitrary rejection of valid refund applications. For orders that are eligible for full refunds, we will complete the full amount refund strictly in accordance with the policy standards. Our after-sales team will track the refund progress throughout the whole process to ensure that customers receive the refund successfully within the specified time limit.

6. Unified Transaction Currency Standard

In order to adapt to the consumption habits of American customers and ensure transparent and standardized order settlement, all transactions on our official website are uniformly priced and settled in USD (United States Dollar).
All product prices, discount prices, and order settlement amounts on the website are subject to US dollars. There is no complicated currency conversion, no hidden exchange rate difference charges, and no additional settlement fees. The order billing details are clear and transparent, allowing customers to clearly understand every consumption detail and avoid any settlement disputes and hidden consumption risks.

7. Customer Support & Contact Channel

We provide professional and exclusive customer consultation and after-sales service channels. For all order consultation, product consultation, service suggestion, logistics inquiry, after-sales problem feedback, and other service needs, customers can contact us through the independent Contact Us page on our official website.
Our customer service team has received professional standardized training, with professional service capabilities and patient service attitude. We will respond to customer messages in a timely manner, answer all customer questions carefully, and solve various shopping and after-sales problems for customers efficiently. We insist on providing every customer with accurate, standardized, and satisfactory one-stop customer service support.

8. Service Commitment Statement

Our brand has always taken integrity service, standardized management, and customer satisfaction as the core service criteria. All the above customer service policies are long-term effective official rules, which are applicable to all individual customers who purchase products through our official website. We will always maintain transparent and open service rules, continuously optimize order processing, logistics distribution, after-sales refund and customer consultation services, and strive to create a more reassuring, convenient and comfortable cross-border shopping environment for American customers.
We respect every customer’s consumption rights and interests, and every service link is based on the principle of fairness, transparency and humanity. In the follow-up operation process, we will continue to optimize the service system according to customer needs and market norms, and always maintain high-standard customer service quality.