Shipping Policy

Effective Date: Applies to all orders placed on our official website
This Shipping Policy outlines the official guidelines for order processing, shipment timelines, delivery procedures, customs clearance, and related service terms for all purchases made on our website. The purpose of this policy is to provide customers with clear, transparent, and standardized shipping rules, ensuring a stable and predictable delivery experience. By placing an order on our website, you acknowledge and agree to all terms stated in this Shipping Policy.

1. Order Processing & Shipment Timeline

All orders received on our website will go through a standardized verification and preparation process before outbound shipment. We conduct strict order confirmation, product quality inspection, item sorting, and professional packaging to ensure that all goods are intact, qualified, and well-protected before delivery.
Standard order processing and shipment turnaround takes 1 to 3 business days from the date your payment is successfully confirmed. Orders submitted on weekends, holidays, or during system maintenance periods will be processed sequentially on the next available business day. This processing window excludes public holidays, logistics suspension periods, and force majeure circumstances that may temporarily affect warehouse operations.

2. Estimated Delivery Time

We adopt stable and mature cross-border logistics channels dedicated for United States customers to ensure reliable transit and local distribution efficiency. After the order is dispatched from our warehouse, the standard delivery timeframe to destinations within the United States is 6 to 12 business days.
The estimated delivery time is a general reference and is not an absolute guaranteed arrival date. Actual delivery speed may be affected by routine customs inspection, regional logistics pressure, seasonal peak shipping periods, local courier distribution arrangements, and uncontrollable weather conditions. Minor transit delays are considered normal in international logistics and will not be regarded as shipping faults or service violations.
Once your order is shipped, you will receive corresponding tracking information, allowing you to monitor the real-time status of your shipment throughout the entire transit process.

3. Customs & Duty Responsibility

To deliver a worry-free shopping experience for all United States customers, our brand takes full responsibility for all customs procedures and related cross-border costs incurred during international transportation. We independently handle all customs clearance processes for outbound orders and bear all corresponding charges in the logistics process.
Customers are not required to undertake any form of tariffs, customs duties, clearance fees, administrative fees, or additional surcharges. There will be no hidden charges or unexpected out-of-pocket costs for customers during customs clearance and final delivery. All cross-border risks and expense liabilities are fully covered by our brand.

4. Shipping Packaging & Product Protection

We attach great importance to product safety during transportation and implement standardized packaging specifications for all baby products. All items are carefully packaged with shockproof, pressure-resistant, and environmentally friendly packaging materials to prevent extrusion, deformation, dirt, tearing, or other damage during long-distance cross-border transportation.
Each order undergoes double inspection before shipment to confirm item quantity, product integrity, style accuracy, and packaging firmness. We strive to minimize the probability of shipping errors and product damage during transit, ensuring that customers receive products in perfect condition.

5. Shipping Exceptions and Delay Instructions

In the event of objective and uncontrollable factors including but not limited to public holiday logistics congestion, official customs temporary inspection and supervision, extreme weather, regional traffic control, international logistics route adjustment, and emergency public events, the shipment and delivery schedule may be appropriately extended.
Any delayed delivery caused by the above objective factors will not affect customers’ legitimate after-sales rights within the valid return and refund policy scope. Our team will actively track abnormal logistics orders and provide timely updates on shipment progress whenever possible.

6. Currency Settlement Standard

All order settlement, service charging standards, and related expense calculations on our official website are uniformly denominated and settled inUSD (United States Dollar). All shipping-related rules and liability scopes are formulated based on US dollar settlement standards to ensure transparent and consistent order billing rules.

7. Customer Support for Shipping Issues

If you encounter any problems related to order shipment, logistics tracking, delivery exceptions, customs clearance status, and other shipping-related inquiries, please contact our support team through the Contact Us page on our official website. Our professional customer service team will provide timely follow-up, professional explanation, and effective solutions to ensure your shopping experience is fully guaranteed.

8. Policy Updates

We reserve the right to update and optimize this Shipping Policy in accordance with platform operation adjustments, logistics channel upgrades, and market service standard iterations. The latest policy content will be officially published on the website and take effect immediately after release. Continued use of our website and services after policy updates represents your recognition and acceptance of the latest shipping terms.