Terms of Use

 

Effective Date: Applicable to all visitors and users of our official website
These Terms of Use apply to all access, browsing, registration, shopping, and usage behaviors of this official website. The following terms define the standard rules, user responsibilities, platform usage specifications, and service scope for all users who visit and use our website services. By accessing, browsing, registering an account, placing orders, and purchasing products on this website, you confirm that you fully understand and voluntarily agree to abide by all contents of these Terms of Use. If you do not agree to any part of these terms, please stop using our website and related services immediately.
This Terms of Use is uniformly applicable to all website users, including ordinary visitors, registered members, purchasing customers, and other groups who obtain information and services through this platform. All website operation, service provision and user usage behaviors are based on these standardized usage rules to ensure safe, orderly, standardized and transparent platform operation.

1. Website Service Description

Our official website is a professional e-commerce platform focusing on the sales of high-quality bamboo baby essentials. The website provides users with product display, product information inquiry, online order placement, online payment, logistics query, after-sales service application and other one-stop shopping services. Our product categories cover baby sleep bags, baby daily clothing, toddler pajamas, home and bath accessories and other baby daily necessities, committed to providing users with safe, comfortable, high-quality and cost-effective baby products and convenient online shopping experience.
We will continuously optimize website functions, update product resources, upgrade service levels, and adjust page layout and display content according to market changes and user needs, so as to improve user browsing experience and shopping convenience. We reserve the right to adjust, upgrade or temporarily suspend part of website functions for routine maintenance, system upgrade and security optimization without prior notice, provided that we will try our best to reduce the impact on user normal shopping experience.

2. User Eligibility & Account Rules

Users who access and use this website must be individuals with full civil capacity. Minors need to browse the website and use related services under the supervision and guidance of parents or legal guardians. We do not encourage minors to independently register accounts and place orders. All behaviors of minors using this website under supervision shall be deemed to be recognized and agreed by their guardians.
When users choose to register a website account, they shall provide true, accurate, valid and complete personal information, and timely update the account information when changes occur. Users are solely responsible for maintaining the security of their account, login password and personal information, and shall be fully responsible for all shopping behaviors, information modification and service operations conducted under their account.
Users shall not lend, transfer, sell or gift website accounts to third parties without permission. Once abnormal account login or unauthorized use is found, users shall take the initiative to change the password and contact our customer service team through the Contact Us page to avoid unnecessary losses. We are not responsible for personal information leakage and property losses caused by users’ improper account protection.

3. User Code of Conduct

All users must abide by public network norms and platform usage rules when browsing and using this website. Users agree not to use this website to carry out any behaviors that damage the platform operation, infringe on the rights and interests of others, or violate public order and good customs.
Users shall not use the website for illegal trading, malicious order brushing, false evaluation, malicious return and other abnormal operation behaviors; shall not tamper with, attack or invade the website system and data through technical means; shall not release spam information, false propaganda, insulting and discriminatory remarks on the website; shall not copy, spread or use the website content for unauthorized commercial purposes.
If users violate the above usage specifications and cause platform operation failure, property loss or reputation damage to the platform, or infringe on the legitimate rights and interests of third parties, we have the right to restrict user account permissions, suspend service qualifications, and reserve the right to pursue corresponding responsibilities.

4. Intellectual Property Rights Protection

All text content, product pictures, design styles, graphic displays, copywriting descriptions, logo signs and other intellectual property contents displayed on this website are independently designed, sorted and uploaded by our platform, and are protected by relevant intellectual property regulations. All intellectual property rights of the website’s original content belong exclusively to our brand.
Users are only allowed to browse, view and query the website content for personal shopping and personal reference purposes. No user or third party may copy, download, reproduce, modify, disseminate, forward, sell or use the website’s intellectual property content for any commercial purpose without our official written authorization.
Any unauthorized infringement, plagiarism, secondary modification and commercial use of the website’s intellectual property content will constitute a violation of these terms. We will strictly safeguard our legitimate intellectual property rights and take corresponding disposal measures against all infringing behaviors.

5. Shopping Service Rules

All online shopping behaviors of users on this website shall comply with the unified service specifications of the platform. We implement standardized order processing, logistics distribution and after-sales service mechanisms. All orders will be processed and shipped within 1 to 3 business days after payment confirmation, with an estimated delivery time of 6 to 12 business days.
The website provides global free shipping services for all products, and we fully undertake all tariffs and customs-related fees generated during transportation. All transactions on the website are uniformly settled in USD. Users can enjoy standardized 60-day return service and 5-10 working days refund service after purchasing products, and all after-sales processes are implemented in accordance with the official refund policy and purchase terms of the platform.
Users shall abide by the platform’s order rules and after-sales specifications, and shall not use the after-sales policy to carry out malicious returns, false complaints and other improper behaviors. We will provide fair and standardized shopping services for all users based on official platform policies.

6. Website Content Disclaimer

We will try our best to ensure the authenticity, accuracy and completeness of product information, price information and service content displayed on the website, and repeatedly check and optimize the website content. However, due to possible technical abnormalities, data update delays, picture display deviation and other objective factors, individual content may have slight errors or delays.
All product pictures and descriptions on the website are for display and reference only, and the actual product shall prevail. We do not assume any liability for user experience deviation caused by objective display differences. We are not responsible for service interruption, page access failure, data delay and other problems caused by network failures, third-party platform exceptions and force majeure factors.

7. Third-Party Platform Instructions

In the process of website operation and service provision, we may rely on third-party payment channels, logistics service providers and network technical support institutions to complete platform services. The cooperation of third-party institutions only serves to better provide shopping and logistics services for users.
We strictly select formal and qualified third-party cooperative institutions and require all cooperative parties to abide by privacy protection and service specification rules. However, we are not responsible for the service quality, data security and processing efficiency of independent behaviors of third-party platforms. Users’ rights and interests losses caused by third-party independent operation shall be resolved by the corresponding third-party institutions.

8. User Privacy Protection

We attach great importance to the protection of user personal privacy and personal data security. All user information collected in the process of website browsing, account registration and order placement will be strictly stored, protected and used in accordance with our official Privacy Policy. We will not disclose, sell or illegally use user personal information without user authorization.
Users’ use of website services is deemed to agree to our information collection and protection rules. We will always protect user data security and personal privacy rights in accordance with standardized privacy management mechanisms.

9. Terms Update & Adjustment

We reserve the right to adjust, revise and optimize these Terms of Use according to website operation upgrades, service iteration and market standard changes. When the terms are updated, we will publish the latest version on the official website page, and the revised terms will take effect immediately after publication.
Users’ continued access to the website, browsing content and use of platform services after the terms update will be deemed as automatic recognition and acceptance of the latest Terms of Use. It is the user’s responsibility to regularly check the latest usage rules on the official website.

10. Contact Support

If you have any questions, suggestions or disputes about these Terms of Use, website usage rules and platform service contents, please contact our customer service team through the Contact Us page on our official website. We will respond to user feedback in a timely manner and provide professional interpretation and problem-solving services.