Terms of Purchase

Effective Date: Applicable to all orders and purchases made on our official website
These Terms of Purchase govern all transactions, purchases, order processing, shipping, after-sales services, and customer obligations on our official website. This set of standardized and transparent purchase terms serves as the official guideline for all shopping behaviors between our brand and customers. By accessing our website, placing orders, and purchasing any products from our store, you fully confirm that you have read, understood, and agreed to abide by all the rules and regulations stated in these Terms of Purchase. All purchase behaviors are subject to the consistent service standards and policy specifications of our platform to ensure fair, safe, and satisfactory shopping experiences for every customer.

1. General Purchase Rules

All products displayed on our official website are available for global purchase. We provide standardized, high-quality bamboo baby essentials, covering baby sleep bags, daily clothing, toddler pajamas, and home and bath accessories. All product descriptions, display styles, functional introductions, and displayed prices are true and effective, corresponding to the actual products customers will receive.
We reserve the right to update product styles, colors, prints, and inventory status in real time according to production and inventory conditions. Meanwhile, we provide long-term exclusive discount activities for all site products, allowing customers to purchase high-quality baby daily necessities at cost-effective prices. All preferential rules are subject to the real-time display of the website, and all discount activities apply to all user groups without threshold restrictions.

2. Order Processing & Shipment Rules

After customers successfully complete payment and submit valid order information, our warehouse and operation team will immediately verify the order information, confirm product inventory, and carry out pre-shipment quality inspection and standardized packaging work. All qualified orders will be processed and shipped within 1 to 3 business days to ensure efficient order delivery.
Orders submitted on weekends, official holidays, or during platform routine maintenance will be processed in chronological order on the next normal working day. We strictly control every link of order processing, eliminate wrong shipment, missing shipment, and defective product delivery, and ensure that every ordered product is complete, intact, and consistent with the customer’s purchase intention before outbound delivery.

3. Delivery Time Standard

We cooperate with stable and efficient cross-border logistics channels to provide standard delivery services for all customers. After the order is successfully shipped from the warehouse, the estimated delivery period is 6 to 12 business days. The specific arrival time is affected by objective factors such as conventional customs inspection, logistics operation peaks, weather changes, and local terminal distribution efficiency.
The estimated delivery time is a reasonable time reference for daily shopping, which can accurately cover most normal logistics scenarios. We do not provide expedited distribution services, and all orders are uniformly delivered in accordance with standard logistics processes. After the order is shipped, customers can obtain real-time logistics tracking information to check the latest transportation and delivery status of the order at any time.

4. Global Free Shipping Service

We provide permanent global free shipping service for all products on the entire site. There is no minimum order amount limit, no hidden shipping fees, and no additional logistics surcharges for any purchase order. All shipping costs in the whole process of order delivery are fully borne by our brand.
While providing free shipping services, we undertake all tariffs, customs clearance fees and other cross-border related expenses incurred during product transportation and customs clearance. Customers do not need to pay any extra fees in the whole shopping and logistics process. The displayed product price on the website is the final settlement price for customers, realizing zero additional cost shopping experience.

5. Return & After-Sales Rules

To fully protect customers’ legitimate shopping rights and interests, we provide a generous after-sales return guarantee. All products purchased on our official website enjoy a 60-day return window, calculated from the date when customers successfully receive the goods.
Within the valid return period, customers can apply for return services for reasonable reasons such as product quality problems, transportation damage, size mismatch, and unsatisfactory use experience. All return applications will be reviewed and processed by a professional after-sales team. Returned products need to keep unused, undamaged status and complete original packaging to meet the return verification standards.

6. Refund Processing Terms

After we receive and verify the returned products and confirm that they meet the return specifications, we will immediately initiate the official refund procedure. We guarantee to complete all refund work within 5 to 10 working days. The refund will be fully returned to the customer’s original payment account without any deduction of handling fees, service fees or hidden fees.
The whole refund process is transparent and standardized. Our team will track the refund progress in real time to ensure that the funds arrive in the account successfully within the specified time. For orders that meet the conditions of partial refund and full refund, we will strictly implement the refund standards to ensure fair and reasonable after-sales processing results.

7. Unified Transaction Currency

All product pricing, order settlement, discount calculation and fund transaction on our official website adopt USD (United States Dollar) as the only unified settlement currency. All order billing details are calculated and displayed in US dollars.
There is no complicated currency conversion, no hidden exchange rate difference loss and no additional settlement cost. All transaction rules are based on US dollar settlement standards, ensuring transparent, clear and consistent order amount calculation, and avoiding all settlement disputes and hidden consumption risks.

8. Order Modification and Cancellation

Customers can apply for order information modification or order cancellation before the order is shipped. We will adjust the order content or complete the cancellation refund according to customer needs. Once the order has been packaged and shipped, no order modification or cancellation can be completed, and customers can only solve relevant demands through the after-sales return process.
We support reasonable order adjustment demands put forward by customers in the early stage of order processing, and always take customer satisfaction as the core to provide flexible and standardized order services.

9. Customer Service Support

If you have any questions about order placement, product information, shipping progress, discount rules, return and refund processing, and other purchase-related matters, please contact our professional customer service team through the Contact Us page on our official website. We will provide timely response, professional explanation and effective solutions to ensure that every customer’s shopping process is smooth and worry-free.

10. Terms Update & Revision

We reserve the right to appropriately adjust, optimize and update these Terms of Purchase according to platform operation iteration, service upgrade and market standard changes. The updated terms will be published on the official website page and take effect immediately after release. Customers’ continued browsing, ordering and purchase behaviors after the terms update will be regarded as recognition and acceptance of the latest purchase terms.